Airports Council International (ACI) presented the Airport Service Quality (ASQ) award to IGIA at a ceremony of the ACI Asia-Pacific/World Annual General Assembly on April 28,2015 in Jordan.
The Delhi airport scored 4.90 on a scale of 5 points measured by 300 members of the ACI ASQ benchmarking programme.
IGIA bettered its ranking from second position for the years 2011, 2012 and 2013 to emerge on top in 2014.
Their score was 3.02 in 2007.
ASQ is the key to understanding how to increase passenger satisfaction and improve business performance, said Angela Gittens, director general of ACI World.
As many as 40 million passengers used IGIA to reach 58 domestic and 62 international destinations in 2014-15.
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