LPG Helpline 1906 launched Friday January 01,2016

 

Minister of State (Independent Charge) Petroleum & Natural Gas, Shri Dharmendra Pradhan in a programme held in New Delhi today launched ‘1906’ – round-the-clock LPG Emergency Helpline for enhanced customer safety and convenience.

 

The number – ‘1906’ is a call-centre based service, available pan-India to all LPG customers of the three public sector Oil Marketing Companies (OMCs).

The centralized emergency service cell (ESC) is operational through a call centre operating 24×7 to attend to LPG leakage calls.

The helpline offers services in nine vernacular languages – Marathi; Gujarati; Bengali; Oriya;Assamese; Tamil; Telugu; Kannada; and Malayalam- apart from Hindi and English, to ensure that the callers are comfortable in registering their grievances.

The Call center is also equipped with a setup for outbound calls for contacting mechanics / distributors and oil company officials.

Though customers can access the ESC only through voice calls, the call centre is equipped with a web-based application for logging and viewing complaints.

The portal houses an exhaustive data on the contact details of all LPG distributors, emergency service mechanics, and field officers, across the OMCs.

The LPG area in-charges of the three OMCs have been provided access to the portal to constantly monitor call logs, and update contact details of the mechanic and field officers on a regular basis