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Tuesday, January 19, 2016

35 seconds compulsory wait to book tickets on IRCTC website

 
The Indian Railway Catering and Tourism Corporation (IRCTC) has has taken a slew of measures including a 35 seconds compulsory wait to book tickets online through its website to facilitate hassle-free booking by genuine ticket seekers.

Now it is not possible to book ticket online before 35 seconds mandatory wait as it has been done to prevent faster booking by unscrupulous elements using any other means, said IRCTC Chairman and Managing Director AK Manocha

Though it takes about 35 seconds minimum to fill the form followed by bank transaction online, there were cases of faster bookings by touts using certain automated softwares and thereby depriving genuine passengers

We have taken certain security measures to prevent manipulation of the ticketing site and at the same time the site has been upgraded with a substantial investment to enable the system to book 15,000 tickets per minute

Asked why 35 seconds wait, Centre for Railway Information System (CRIS) MD Sanjay Das said this is the minimum time required to fill the information necessary for booking ticket online. We cannot make it any longer otherwise there will be a long queue which will again be counter productive."

CRIS provides the software to IRCTC. About the possibility of hacking the site to cause disruption in the service, Das said foolproof arrangements have been made to prevent any unauthorised intrusion or hacking of the site.

IRCTC, a railway PSU launched next generation e-ticketing system in April, 2014 to cater to the increased online booking demand. It has spent about Rs 180 crore in the last five years to strengthen the system.

In order to facilitate the genuine passengers, Tatkal booking time has been staggered from 10 AM to 11 AM for AC classes and 11 AM to 12 AM for non-AC classes.

Manocha said a total of about two lakh Tatkal tickets are booked in a day.

In 2014-15, a total 183,021,842 tickets were booked on IRCTC ticketing site. There were about 14.9 crore tickets booked till December 2015


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