An initiative conceptualised by Indian government’s Department of
Electronics and Information Technology to enable delivery of public
services electronically through the mobile platform has been awarded a
United Nations public service award.
Mobile Seva, a nationwide initiative conceptualised, funded and
implemented by the Department of Electronics and Information Technology(DeitY),
is among the second-place winners of the 2014 UN Public Service Awards,
along with Bahrain, Brazil, Cameroon, Republic of Korea and Spain.
The vision of Mobile Seva is to mainstream mobile governance in India as
a new paradigm for e-delivery of public services through mobile
devices. It leverages the massive penetration of mobile phones in India
to substantially enhance access to electronic services, especially in
the rural areas.
The main objectives of the initiative are to be a one-stop solution for
all mobile-based public service delivery needs through mobile-based
channels, including SMS, voice/Integrated Voice Response System and
mobile applications
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