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Friday, May 8, 2015

199 is Vodafone India's new customer care number; the existing 111 will be discontinued from July 31

 
Vodafone has started offering its customer care service on a new number, 199, as its current one, 111, will stop working by July 31,2015
The Telecom Regulatory Authority of India (TRAI) had asked the company on March 2 to stop use of 111 number as it violated the national numbering plan. Vodafone was asked to submit a compliance report by March 10, but later TRAI extended it to April 30,2015
"Vodafone India... has informed the Authority that they have launched their new helpline service at level 199 on April 19, 2015," TRAI said in its direction notice to Vodafone in a late-night statement on Thursday May 07,2015

Note
In line with TRAI's direction to the company, the Department of Telecom had issued the 'National Numbering Plan 2003' where 111 to 115 were not allocated to any type of services and kept as 'spare'.

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