The passenger has to dial 139 giving details of the confirmed ticket for cancelling it and the sender will get a one-time password (OTP).
Passenger has to reach the Passenger Reservation System (PRS) counter and reveal the OTP to claim refund.
Besides 139, one can also cancel confirmed tickets using IRCTC website also and both the facilities were made operational from today.
This is an attempt on our part to provide relief to passengers for cancellation of tickets, Railway Minister Suresh Prabhu said here after launching both the service on Friday April 29,2016
Railway Minister Suresh Prabhu said both the initiatives were promised in the Railway Budget 2016-17 which were fulfilled on Friday April 29,2016
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