Indian Railways Launches Passenger Complaint Portal Monday March 02,2015

 

Indian Railways on Monday March 02,2015 launched a mobile phone App and also an online portal with a view to providing customers with "an effective forum to lodge complaints"
"There should not be any complaints ideally, but if about 3 crore passengers will travel in more than 10,000 trains daily, some complaints might come up.
"So, there should be an effective forum to lodge complaints," Railway Minister Suresh Prabhu said after launching the portal and the App

Passengers can lodge their complaints and suggestions on the webpage www.indianrailways.gov.in. One can also download the mobile App from the URL www.coms.indianrailways.gov.in. for registering complaints and sending suggestions.

Passengers can also SMS their complaints to the number: 9717630982.

The complaint will be auto assigned to the railway official concerned for redressal. The complainant will receive a message on his mobile phone and via email about the action taken on the matter.

As to a time-frame for the redressal of complaints, the Railway Minister said, "We will finalise the time-frame after a few days of stabilisation of the system."