Chennai Corporation Helpline 1913

Mayor Saidai Duraisamy, in the presence of Corporation commissioner Vikram Kapur, on Monday May 13,2013 inaugurated a revamped call centre with the voice audit facilities for the Chennai Corporation.

There are 92 types of civic complaints — ranging from dirty public toilets to names missing on voters’ list — that the Corporation helpline is bound to entertain.

A total of 24 personnel will man the new call centre, with 10 personnel working between 6 a.m. and 2 p.m., eight between 2 p.m. and 9 p.m. and six between 9 p.m. and 6 a.m

The Mayor has asked the personnel who man the call centre to generate a ‘satisfaction report’ based on responses from residents on a daily basis. After the officials concerned send reports on action taken towards bridging civic inadequacies, the personnel at the centre will call the residents and seek their responses.

The record of calls made will be scrutinised by senior officials, including the Commissioner, and personnel who are found to have failed to respond properly to residents’ concerns will be penalised.